Terms and Conditions


The “Company” is Urban Escapes Ltd.

The “Customer” is the person, firm or company who purchases the product or services from the Company.

Urban Escape Studios is a trading name of Urban Escapes Ltd.

1. Applications of the these terms and conditions

1.1. It is considered that any customer entering in to an agreement with Urban Escapes Ltd is in acceptance of these terms and conditions. The customer is responsible for obtaining a copy of these terms and conditions for their reference.

1.2. Urban Escapes Ltd reserves the right to amend these terms and conditions at any time.

1.3. No variations of these terms and conditions shall be of any effect unless agreed by the Company in writing.

1.4. If any part of this Agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.

1.5. The contract shall in all respects be construed and operated as an English contract governed by English law and any dispute arising out of, or in connection herewith, shall be referred to the English courts.

2. Our products

2.1 The company website, brochure and any elevation drawings serve as a guide only and do not form part of any contract.

2.2. The Company make every effort to be as accurate as possible however precise measurements indicated on our website, in our brochures and on any order documentation are subject to reasonable levels of tolerance.

2.3. The Company reserves the right to alter specifications without prior notice. Changes to product specification are rare and reasons for doing so may include, but are not limited to, improving general quality or efficiency of the product, because the material is no longer available to the company or for drastic changes in material costs. The company will always endeavour to inform the customer when any significant specifications are to be amended.

3. Pricing

3.1. All prices stated on the company’s website and literature include VAT at the current rate.

3.2. Urban Escapes Ltd adhere to a transparent pricing policy; no discounts other than those advertised on our website and at the time of order will be applied.

3.3. Once the customer places an order and the deposit is received, a sales confirmation will be issued and the price stated will remain fixed, unless the order is put on hold for longer than 90 days.

4. Payments

4.1.  A 10% holding deposit is required upon placing the order and is fully refundable up to 60 days prior to the installation date. The balance of the deposit (50% of the sales price) is required one week before work commences.

4.2.  Final payment of the outstanding balance is due strictly on or before the final day of installation.

4.3.  If additional minor works or any remedial action is required after the main installation, a proportionate retention (reflecting the cost of outstanding work) is agreed between Urban Escapes Ltd and the customer until the outstanding works are completed.

4.4.  Any payments may be paid by bank transfer, unless other arrangements are made. All goods remain the property of the company until the final balance is paid for in full.

5. Cancellations

5.1. As all our studios are designed and manufactured by Urban Escapes Ltd, and are made-to-order to customer specifications, they are exempt from cancellation rights.

5.2. The Customer may cancel an order and receive a full refund up to 45 calendar days before the scheduled base installation date. 5.3. If the Customer wishes to cancel an order within 45 calendar days of the scheduled base installation date the following charges will be incurred;

5.3.i. Within 45-15 days of the scheduled installation date: 10% of the total sales price;

5.3.ii. Within 14 days: 30% of the total sales price.

5.4. If the Customer cancels an order once the base has been laid they will forfeit the total sales price in full unless an alternative agreement has been confirmed between the customer and Urban Escapes Ltd.

5.5. The Company reserves the right to cancel an order at any time, for any reason. In the event of Urban Escapes Ltd cancelling an order, a full refund will be given to the customer.

6. Postponements

6.1. If a customer is not ready to proceed with an installation date they may place their order ‘on hold’ in which case the holding deposit will remain on account with Urban Escapes Ltd. Prices will remain fixed for a period of 90 days from the date the order is put on hold, after which any recent price updates will be applied to the order.

6.2. Orders may remain on hold for a period of 12 months before they are automatically cancelled. The customer will be contacted at this time so that they may provide details for the refund of the holding deposit.

7. Planning Permission

7.1. Planning consent is not normally required, however, it is the customer’s responsibility to ensure that planning consent is not required for the installation of the outbuilding. We recommend you seek clarification from your local planning authority. Urban Escapes Ltd will not be held liable for any breach of Permitted Development/Planning regulations applicable to your property. It is also the client’s responsibility to liaise with Building Control if deemed necessary and apply for relevant permits.

7.2.  If the site is in a Conservation Area we recommend that the customer contacts their local authority to confirm whether or not any Article 4 Directions (restrictions on your Permitted Development rights) have been applied to the property.

7.3.  The holding deposit is refundable if Planning Permission is declined on condition that proof of the refusal is provided.

7.4.  The Customer is responsible for ensuring that their building and its location complies with their Planning Approval conditions. Urban Escapes Ltd will not be liable for any changes a customer may make to the design, specification or location of a building once a Planning Application has been submitted or approved.

8. Scheduled dates

8.1.  The Company will always try to honour the estimated installation date. However, we cannot guarantee the installation date and cannot be held responsible for postponement or delay outside of our control, this may include but is not limited to extreme weather conditions, access difficulties, parking, traffic.

8.2.  The Company cannot be held liable for any loss, damages, charges or expenses incurred by the customer as the direct or indirect result of any delay in the installation or completion of an order.

8.3.  Any time frames given to the customer to suggest the duration of an installation are an estimate only and do not form part of any contract. The company will not guarantee to complete the installation of a building by any specified date or time.

8.4.  If the Customer postpones/delays the installation of the building for any reason within 14 calendar days of the installation  10% of the total sales price will be charged.

8.5. For any works booked in for optional upgrades, including but not limited to electrical connections, air conditioning installations, blind installations, the full charges will still apply if the customer cancels such work any time after the date(s) have been confirmed with the customer.

9. Work on site

9.1.  The Customer is responsible for preparing the site, unless prior agreement has been made.

9.2.  The Customer is responsible for providing all necessary access and permissions in advance of the base and building installation dates. Access to electricity and water is required on site.

9.3.  All sites must be level with correct drainage in place, a clearance of no less than 400mm is required in addition to the external dimensions of the building to allow construction.

9.4.  Failure to complete the necessary preparations may result in a delay or, in certain circumstances, cancellation of the installation schedule.

9.5.  The Company will not deliver or install products through domestic buildings, over fences or other obstacles without prior consultation and written agreement.

9.6.  Whilst every care is taken to avoid any damage to the Customer’s property, Urban Escapes Ltd cannot be held liable for unavoidable damage caused by the installation teams. The Customer accepts that some damage may be unavoidable, especially to access routes and the surrounding working areas.

9.7.  We strongly recommend that garden landscaping is completed after the building has been installed to avoid any incidental damage.

9.8.  The Company will install materials, fittings or appliances supplied by the customer on a good will basis only. The company will not be held liable for any damage to such items. No additional items will be fitted/installed unless agreed in writing.

9.9.  The Company reserves the right to withdraw its employees or designated contractors from site where they deem the working conditions to be unsafe in accordance with current Health and Safety Regulations. In such cases the company will discuss any necessary changes to the working environment/conditions with the customer which must be carried out before works can continue.

9.10. All installation personnel have been trained and briefed on safe working practices including use of PPE (Personal Protective Equipment) in accordance with current Health and Safety regulations. If a full Risk Assessment and/or Method Statement are required by a customer 6 weeks’ notice must be given and charges may apply based on the level of compliance required.

9.11. Urban Escapes Ltd are covered by liability insurance up to £5million. Full details are available on request.

9.12. The site survey completed at the time of sale is a visual inspection only and the company cannot be held liable should any underground obstruction be discovered on commencement of works.

9.13. The Company reserves the right to cancel or postpone any works should unforeseen circumstances arise that affect the company’s ability to fulfil an order. In the event that the company cancel the total installation of an order a full refund will be given to the customer, unless it is found that such unforeseen circumstances have been directly caused by the customer.

10. Electrical Works

10.1. A Part P certificate will only be supplied where Urban Escapes Ltd completes a full external connection of power and will only be supplied to the customer once the final balance has been paid in full. The certificate can take up to 21 days to process. Where a full connection has not been made, readings are available on request. It is the responsibility of the certified electrician completing the full connection to certify the electrical works.

10.2. Every effort is made to provide an accurate quotation for electrical works, however the inspection of the customer’s own consumer unit is only visual and is based on the assumption that the customer’s electrics comply with current building regulations. 10.3. Urban Escapes Ltd reserves the right to refuse to complete electrical work or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out.

10.4. Where Urban Escapes Ltd are to complete a connection of an existing cable or of a cable to be supplied by the customer, it is the customer’s responsibility to run the cable from the main fuse board in the house to the garden room site. The customer must ensure that there is an excess of at least 10 metres of cable reaching the site. Should the customer request that such work is completed additional charges will apply.

10.5. The Company reserves the right to make any changes to electrical product specification or services they deem necessary to ensure safety compliance. The customer will be made aware of any such requirements and cost implications before the relevant works are carried out.

10.6. Armoured electrical and Ethernet cables are always run on the outside of the garden building, no armoured cable will be run in the wall cavity.

10.7.  No additional electrical work will be carried out by the company or designated sub-contractors unless agreed.

11. Guarantees

11.1. Urban Escapes Ltd buildings are covered by a comprehensive guarantee, which is activated once the final balance is paid in full. The terms of your guarantee are as follows:

5 years:

Design and manufacturing faults to the structure of the building (including rot and corrosion)

1 year:

Internal misting in double glazing

Door and window hinges and locks

External decking (rot, corrosion and structural faults)

External fascias

Internal linings and trim, floor covering, internal accessories, blinds

Electrical installations and appliances, including underfloor heating and air conditioning units

Electrical and network connections

Plumbing installations

11.2. Buildings constructed by Urban Escapes Ltd under ‘Permitted Development’ should not be used for habitable accommodation. If used for habitable accommodation the guarantee is invalid. Guarantee excludes normal ‘wear and tear’ and decorated surfaces.

11.3. No guarantee will be made by Urban Escapes Ltd against the effects of weather exposure on the colour of the external cladding. Cedar will naturally fade and silver over time, it is recommended that that any cedar on the studio is treated by the customer within 1 month of installation and every 6 months thereafter to preserve its original colour.

11.4. Door adjustments are not covered under guarantee and may be necessary from time to time. Adjustments can be easily carried out by the Customer.

11.5. Warping of timber fascia boards is not covered under guarantee; timber is a natural product and warping may occur.

11.6. Superficial cracking of timber cladding and/or fascia boards is not covered under guarantee.

11.7. Urban Escapes Ltd guarantee glass on windows and doors in accordance with the ‘Glass and Glazing Federation’ guidelines. No guarantee will be made against scratches or imperfections in/on the glass once the sign-off of the building inspection has been completed.

11.8. Where underfloor heating has been installed the customer must ensure that all furniture is raised on legs, the use of flat- base furniture will invalidate your guarantee.

11.9. Failure to report a fault immediately may invalidate your guarantee. Once agreed, we will remedy the issues free of any charge. Urban Escapes Ltd will not reimburse payments made to third party repair contractors without prior written consent.

11.10. If the customer is deemed to be responsible for any faults to the building, all costs associated with remedial works will be charged to the customer.

11.11. No guarantee will be made for materials, appliances or services supplied by the Customer to be installed by Urban Escapes Ltd. Such items are installed on a good will basis only.

11.12. The Company’s liability shall not exceed the total purchase value of the of the Product and the taking of the steps it deems necessary to rectify any issues shall constitute an entire discharge of the Company’s liability under this warranty.

11.13. The Company shall not be deemed liable for subsidence to the garden room or of the surrounding installation site unless such subsidence is caused by the negligence of the Company during installation.

11.14. Any structural alteration made to the building by the customer or a third party employed by the customer will invalidate your guarantee and as such any related remedial works will be chargeable as per clause 12.10.

12. Plastering

12.1. Urban Escapes Ltd follow NHBC guidelines relating to plaster finishes: “some cracking (up to 2mm wide) is likely due to shrinkage and differential movement of materials”. Settlement cracks should be filled and sanded by the customer and are not covered under guarantee. Plaster cracking over 2mm wide is covered under your guarantee for a 1-year period.

12.2. It is the responsibility of the customer to ensure that the building is well ventilated during the plaster drying process. The Company will not be liable for any cracking or moisture retention caused by lack of ventilation during the drying process.

13. Ventilation

13.1. We strongly advise that all buildings are fitted with at least one opening window for ventilation purposes. Opening windows feature a vent lock system.

13.2. If the building is being used as a gym or exercise room it is important to maintain good ventilation. We recommend heating and ventilating your building before use and during use to avoid condensation on equipment.

14. Ground, Guttering and Roof Maintenance

14.1. Urban Escapes Ltd products require zero maintenance however, it is the customer’s responsibility to ensure areas around the building are kept clear. An air gap under the sides and rear of the building must be maintained and clear of obstacles to ensure vegetation and weeds do not make contact with the building and lead to possible intrusion within the building. This will also ensure that no moisture cannot be trapped underneath the building.

14.2. Gutters and roofs should be inspected and cleared of all debris a minimum of twice a year.

14.3. As with any external building, failure to clear gutters and keep air gaps maintained may result in damage to the fabric of the building which will invalidate your guarantee.

14.4. If remedial work is carried out and the defect is found to be a result of the customer failing to maintain a clear area around the building the work will be chargeable to the customer.

15. Liability

15.1. Nothing contained in these Conditions shall be construed so as to limit or exclude the liability of the Company for death or personal injury as a result of the Company’s negligence or that of its employees or agents.

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Office: 01273 208776

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